Cancellation Policy

Last Updated: December 26, 2025

Brew&Sip aims to provide flexibility while ensuring efficient order processing. This Cancellation Policy outlines the process, timelines, responsibilities, and restrictions for canceling orders placed on our U.S.-based website.

1. Order Cancellation Window

  • Orders can be canceled within 24 hours of placement.
  • The 12-hour window starts with the order confirmation email timestamp.
  • Requests made after this window are ineligible for cancellation and must follow the Return & Refund Policy once delivered.
  • Please note that during peak hours or promotional events, orders may be processed faster than the 24-hour window. We recommend contacting us immediately via Live Chat or email for the best chance of successful cancellation.

2. Orders Already Shipped

  • Orders that have been dispatched from the fulfillment center cannot be canceled.
  • Customers may return items after delivery under the standard Return & Refund Policy.
  • Shipping fees are non-refundable unless the return is due to defective, damaged, or incorrect items.

3. How to Request a Cancellation

To request a cancellation:

Contact Brew&Sip Immediately

Email us at info@brewandsip.coffee as soon as possible after placing your order.

Include all necessary information in your message:

  • Order number (from your confirmation email)
  • Customer name and email used for the order
  • Items to cancel (if partial cancellation is requested)
  • Reason for cancellation (optional but helps support)

Wait for Response

  • Our support team will review your request and confirm the cancellation via email. Once approved, the refund process will begin immediately.
  • Only orders approved for cancellation will proceed to refund processing.

Important Notes

  • Orders that have already been shipped cannot be canceled via email.
  • Unauthorized or late cancellation requests will be denied, and customers will need to follow the Return & Refund Policy after delivery.

4. Cancellation Confirmation

Once Brew&Sip approves a cancellation:

Email Confirmation

Customers receive a confirmation email verifying that the order has been successfully canceled.

The email includes:

  • Order number
  • Canceled item(s)
  • Refund amount
  • Refund processing timeline

Refund Processing

  • Once a cancellation is approved, the refund is triggered on our end instantly.
  • Processing may take up to 10 business days (Monday-Friday) depending on the payment processor (bank, card issuer, PayPal, Stripe).

Tracking the Refund

  • Customers should monitor their bank account or payment provider for the refund.
  • If a refund is not received within 10 business days (Monday-Friday), customers should contact Brew&Sip support with the order number and cancellation confirmation email.

5. Partial Cancellations

Partial cancellations allow customers to cancel individual items in a multi-item order within the 24-hour window:

Requesting Partial Cancellation

  • Include specific items to cancel in your cancellation request email.
  • Clearly indicate any items that will remain in the order.

Shipped Items

  • Items already shipped cannot be canceled, even if other items in the same order are eligible for partial cancellation.
  • Customers may return shipped items following the Return & Refund Policy.

Refund for Partial Cancellations

  • Refunds are calculated only for the items successfully canceled.
  • Refunds for partial cancellations are processed within 10 business days (Monday-Friday) after approval.

6. Non-Cancellable Orders

Certain orders cannot be canceled:

  • Orders already shipped or in transit
  • Personalized, custom, or made-to-order products
  • Orders marked as final sales
  • Orders already returned under the Return & Refund Policy

7. Refund Processing

  • Refunds for approved cancellations are issued to the original payment method.
  • Processing takes up to 10 business days (Monday-Friday), depending on the bank or card issuer.
  • Customers receive an email once the refund is processed.

8. Payment Method Considerations

  • Refunds are issued using the same method originally used to purchase the order.
  • For credit/debit cards, processing times may vary by the issuing bank.
  • PayPal and Stripe refunds are typically processed within 10 business days (Monday-Friday) after Brew&Sip completes the refund.

9. Customer Responsibilities

Customers play an important role in ensuring cancellations are processed efficiently:

  • Request on Time: Submit cancellation requests within the 24-hour window.
  • Provide Accurate Information: Include the order number, email, items to cancel, and other requested details.
  • Check Email: Monitor your inbox for confirmation and instructions from Brew&Sip.
  • Follow Instructions: Ensure you follow Brew&Sip’s guidance for cancellation to avoid delays.
  • Understand Limitations: Be aware that shipped, personalized, or final-sale items cannot be canceled.

10. Brew&Sip Responsibilities

Brew&Sip ensures clear and timely processing of cancellations:

  • Prompt Review: All cancellation requests are reviewed immediately after receipt.
  • Confirmation Communication: Please send an email confirmation for approved cancellations.
  • Refund Processing: Initiate refunds within 10 business days of the original payment method.
  • Support: Respond to customer inquiries about cancellations promptly during 10:00 AM - 6:00 PM (Mon-Fri), (GMT-06:00) Central Standard Time (Chicago).
  • Transparency: Clearly communicate any exceptions or non-cancellable items.

11. Contact Information

Trade Name: Brew&Sip

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: info@brewandsip.coffee

Live Chat: Available on the website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-06:00) Central Standard Time (Chicago)

Customers are encouraged to contact support as soon as possible for any cancellation-related questions.

12. Timing Conflicts

Certain situations may affect the cancellation window:

  • Peak Seasons: During holidays, promotional events, or special sales, orders may be processed more quickly, which can reduce the effective 24-hour cancellation window.
  • High-Volume Periods: Orders placed during high-demand periods may be dispatched immediately, making cancellation impossible.
  • Notification: Brew&Sip will attempt to notify customers if their order falls into a timing conflict that affects cancellation eligibility.
  • Customer Action: Customers are advised to submit cancellation requests as soon as possible to avoid missed windows.

13. Policy Updates

  • Brew&Sip reserves the right to update or modify this Cancellation Policy at any time.
  • Updates take effect immediately upon posting on the website.
  • Customers are encouraged to review the policy before placing an order.