Shipping policy

Last Updated: December 26, 2025

This Shipping Policy describes in detail how Brew&Sip processes, ships, delivers, and supports customer orders within the United States. By placing an order on our website, you confirm that you have read, understood, and agreed to the terms outlined in this policy.

1. Shipping Destinations

Brew&Sip currently ships exclusively within the United States.

  • Shipping is available only to valid U.S. residential and commercial addresses
  • We do not ship internationally
  • We do not ship to foreign countries, overseas territories, or cross-border locations

Any order placed with a non-U.S. shipping address will be automatically cancelled and refunded.

2. Product Pricing

All product prices displayed on Brew&Sip are listed in United States Dollars (USD).

  • Prices reflect domestic U.S. sales only
  • Prices do not include international charges
  • Prices do not include VAT or import duties

The final payable amount is shown clearly at checkout before payment is completed.

3. Shipping Rates

We offer free shipping on all orders shipped within the United States.

  • No shipping fees
  • No handling charges
  • No hidden delivery costs

Free shipping applies to all qualifying orders unless otherwise stated on a specific product page.

4. Shipping Origin

At Brew&Sip, we are committed to full transparency regarding our logistics and supply chain. To provide our customers across the United States with high-quality products and efficient delivery, we operate under the following fulfillment structure:

A. Corporate Headquarters & Management Our administrative office, customer service department, and strategic operations are managed from our primary business location:

Brew&Sip, 2429 Graystone St, Wichita, Kansas, 67228, United States

B. Fulfillment Network & Shipping Points To reduce shipping times and carbon footprint, we partner with a network of vetted and trusted US-based suppliers and fulfillment centers.

  • Domestic Inventory: All products are stocked in and shipped from warehouses located strictly within the United States.
  • Shipping Locations: Your order will be dispatched from one of our partner fulfillment centers (located in states such as Kansas, California, Texas, or New Jersey) depending on product availability and your proximity to the facility.
  • No International Dropshipping: We do not fulfill orders from overseas locations or international warehouses. Every item is inspected by our US-based partners to meet our quality standards before being handed over to carriers like USPS, UPS, or FedEx.

C. Quality Control & Responsibility Although your package may be dispatched from a partner fulfillment center, Brew&Sip takes 100% legal and operational responsibility for your order. This obligation includes:

  • Product Authenticity: Ensuring all items are genuine and as described.
  • Shipping Reliability: Ensuring items are packaged securely and shipped within our 1–5 business day handling timeframe.
  • Customer Support: All inquiries, tracking updates, and delivery issues are handled directly by our Wichita-based support team.

D. Tracking Transparency Within 24-48 hours of dispatch, you will receive a tracking number. This tracking will clearly display the origin city and state within the US, allowing you to monitor the progress of your delivery in real time.

5. Order Cut-Off Time

The daily order cut-off time is 5:00 PM (Monday-Friday) (GMT-06:00) Central Standard Time (Chicago).

  • Orders placed before 5:00 PM (Monday-Friday) (GMT-06:00) Central Standard Time (Chicago) may enter processing the same business day
  • Orders placed after the cut-off time will be processed on the next business day

Order cut-off time does not guarantee same-day shipment.

6. Handling Time

Handling time refers to the period required to prepare an order for shipment.

  • Standard handling time: 1–5 business days (Monday-Friday)
  • Business days exclude weekends and U.S. federal holidays

Handling includes order verification, quality control, secure packaging, and carrier preparation.

7. Delivery Time

Once shipped, delivery time is 2–10 business days (Monday-Friday).

Total delivery time (processing + transit Time): 3-15 Business days (Monday-Friday).

Delivery time depends on:

  • Shipping destination
  • Carrier service level
  • Seasonal or peak shipping periods

All delivery times are estimates, not guarantees.

8. Delivery Carrier Name

Brew&Sip ships orders using trusted U.S. carriers, including but not limited to:

  • USPS (United States Postal Service)
  • UPS
  • FedEx
  • Other authorized domestic carriers

Carrier selection is determined by destination, package size, weight, and operational efficiency.

9. Tracking Information

Tracking information is provided for all shipped orders.

  • Tracking details are sent via email within 24–48 hours after shipment
  • Customers are responsible for monitoring tracking updates

Failure to track a shipment does not constitute a delivery issue.

10. Packaging & Order Protection

All orders are packaged with care to protect products during transit.

  • Protective and secure packaging is used
  • Products are inspected prior to shipment

Risk transfers to the carrier once the package is handed over for delivery.

11. Address Accuracy & Verification

Customers are responsible for providing accurate, complete, and deliverable shipping addresses.

Brew&Sip is not responsible for:

  • Incorrect or incomplete addresses
  • Delivery delays due to address errors
  • Additional shipping fees caused by address corrections

Orders returned due to address issues may not be refunded.

12. Order Cancellation

You may request a cancellation within 24 hours of placing your order. If the order has already been processed or shipped, please follow our Return & Refund Policy once you receive the item.

13. Change of Shipping Address

Shipping address changes are allowed within 12 hours of order placement.

Once the order has shipped:

  • Address changes are no longer possible
  • Carrier redirection requests cannot be accommodated

14. Failed Delivery / Missed Delivery Attempts

If a package is returned to us due to an incorrect address provided by the customer, we will contact you to arrange re-delivery. Please note that original shipping was free, but re-shipping due to customer error may incur a fee.

15. Damaged, Missing, or Incorrect Items

If an order arrives damaged, missing items, or with incorrect products:

  • You must contact us within 48 hours of delivery
  • Photo evidence is required
  • Claims submitted after 48 hours may be denied

16. Lost or Delayed Packages

Brew&Sip is not responsible for carrier delays caused by:

  • Weather conditions
  • Operational disruptions
  • High shipping volumes

If a carrier officially confirms a package as lost, we will assist according to carrier claim policies.

17. Delivery Confirmation

Once the carrier marks the package as "Delivered," it is deemed received. If you cannot find your package, please contact the carrier or our support team for assistance in opening a trace.

18. VAT, Taxes & Import Fees

Value Added Tax (VAT) is fully excluded and does not apply.

  • The United States does not operate under a VAT system
  • Brew&Sip ships only domestically within the U.S.
  • No VAT, customs duties, or import fees are charged

Only applicable U.S. sales tax, as required by state law, may be applied at checkout.

19. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information
  • Track shipments after dispatch
  • Contact Brew&Sip promptly regarding delivery issues
  • Follow all terms outlined in this policy

20. Brew&Sip Responsibilities

Brew&Sip commits to:

  • Timely order processing
  • Secure and appropriate packaging
  • Providing valid tracking information
  • Offering reasonable shipping support

21. Invoices & Documentation

Invoices and documentation are critical for accounting, taxation, warranty, and customer support.

Official Receipt:

Every order confirmation email serves as the official proof of purchase. It includes:

  • Order number
  • Product(s) purchased
  • Price is paid in USD.
  • Shipping method and address
  • Order date

Additional Invoices:

Customers can request additional copies or formal PDF invoices by contacting our support team at info@brewandsip.coffee.

  • Useful for business expense reporting, tax purposes, or warranty claims

Record Keeping:

Brew&Sip maintains internal records for all transactions for at least 3–5 years, in compliance with U.S. accounting standards.

Discrepancy Resolution:

Customers should reference the order number when contacting support for any billing or delivery discrepancies. Prompt reporting ensures timely resolution.

22. Sustainability & Packaging

Brew&Sip commits to environmentally responsible practices in product packaging and shipping.

Eco-Friendly Materials:

Wherever possible, we use:

  • Recyclable boxes, inserts, and fillers
  • Compostable bags for coffee and tea
  • Water-based or biodegradable packaging tape

Minimal Packaging:

Orders are packed efficiently to reduce waste, shipping volume, and carbon footprint.

Recyclable Guidance:

Packaging includes clear instructions for customers on proper recycling and disposal, promoting environmental awareness.

Carbon Awareness:

Brew&Sip monitors shipping routes and carrier options to minimize unnecessary emissions, such as avoiding oversized boxes or inefficient shipping methods.

Sustainability Messaging:

Customers are encouraged to reuse packaging materials where possible.

  • Example: Coffee tins or jars can be repurposed at home.

23. Business & Contact Information

Trade Name: Brew&Sip

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: info@brewandsip.coffee

Live Chat: Available on the website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-06:00) Central Standard Time (Chicago)

24. Policy Updates

Brew&Sip reserves the right to update or modify this shipping policy at any time.

Updates will be posted on this page and take effect immediately upon publication.