Frequently Asked Questions (FAQ)

Welcome to the Brew&Sip FAQ page! Here you’ll find answers to common questions about our products, orders, shipping, payments, returns, and more.

1. What products do you sell?

Brew&Sip offers:

  • Coffee Beans: Single-origin, specialty blends, organic options
  • Coffee Pods & Capsules: Compatible with popular home brewing machines
  • Brewing Equipment: French presses, pour-over sets, espresso machines, grinders
  • Accessories & Gifts: Mugs, storage containers, reusable filters, curated gift sets

All products are carefully selected for quality, freshness, and sustainability.

2. Where do you ship?

  • We ship only within the United States.
  • Our headquarters is located in Wichita, Kansas. To ensure rapid delivery across the US, orders are fulfilled through our network of trusted US-based fulfillment centers.

3. How long does shipping take?

  • Handling Time: 1–5 business days (Monday-Friday) to process your order
  • Delivery Time: 2–10 business days (Monday-Friday) depending on location
  • Orders are processed in the order received.
  • Tracking information is sent 24–48 hours after shipment.

4. What is the order cut-off time?

  • Orders placed before 5:00 PM (GMT-06:00) Central Standard Time (Chicago) are typically processed the same day.
  • Orders placed after 5:00 PM (GMT-06:00) Central Standard Time (Chicago) are processed on the next business day.

5. Do you charge for shipping?

  • Brew&Sip offers free shipping for all orders within the United States.

6. How can I track my order?

  • After shipment, you will receive a tracking number via email.
  • Use this number on the carrier’s website (USPS, FedEx, UPS) to monitor your delivery.

7. Can I cancel or change my order?

  • Orders can be cancelled or updated within 24 hours of placement.
  • After shipping, cancellations or address changes are not possible.

8. What is your return and refund policy?

  • Returns are accepted within 30 days of delivery.
  • Refunds are processed within 10 business days (Monday-Friday) of receiving the returned item.
  • Exchanges are not available.
  • Items must be returned in original condition with all packaging intact.
  • Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

9. What payment methods do you accept?

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay
  • Digital Wallets: Google Pay, Apple Pay, Shop Pay
  • Online Payments: PayPal

10. Is my payment information safe?

  • All payment transactions are processed through trusted third-party providers.
  • Brew&Sip does not store full credit card numbers.
  • Personal data is protected with industry-standard encryption and security measures.

11. What should I do if my order is damaged or defective or has missing items?

  • Contact Brew&Sip within 48 hours of receiving your order.
  • Provide order details and photos of the affected item.
  • Brew&Sip will replace, refund, or resolve the issue as quickly as possible.

12. Do you offer gift options or subscriptions?

  • Brew&Sip offers curated gift sets and packaging for gifting.
  • Subscription services are not available at this time.

13. Are your products allergen-free?

  • Allergen information is provided in the product descriptions. Please note that our products are processed in facilities that may also handle nuts, soy, or dairy.

14. Can I sell Brew&Sip products?

  • Brew&Sip products are for personal use only.
  • Reselling or distributing products without written permission is strictly prohibited.

15. How do I manage my account or newsletter preferences?

  • Log in to update personal information, shipping addresses, or passwords.
  • Newsletter preferences can be updated or unsubscribed via links in promotional emails.

16. How does Brew&Sip protect my privacy?

  • Personal information is handled according to our Privacy Policy.
  • We do not sell your data.
  • Information is used for order processing, customer service, and marketing (if opted in).

17. Are Brew&Sip products sustainably sourced?

  • Coffee beans are sourced from farms following ethical and sustainable practices.
  • Packaging is recyclable or compostable whenever possible.
  • Brew&Sip aims to minimize environmental impacts throughout operations.

18. How long do refunds take to process?

  • Refunds are processed within 10 business days (Monday-Friday) after the returned item is received and inspected.

19. How do I contact Brew&Sip for support?

  • Trade Name: Brew&Sip
  • Address: 2429 Graystone St, Wichita, Kansas, 67228, United States
  • E-mail: info@brewandsip.coffee
  • Live Chat: Available on the website
  • Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-06:00) Central Standard Time (Chicago)

20. Can I request deletion of my personal data?

  • You can request deletion of your personal information under applicable privacy laws (CCPA).
  • Submit requests via email or contact form, and Brew&Sip will process them according to our Privacy Policy.

21. Does Brew&Sip offer business or wholesale options?

  • Bulk or business orders may be available.
  • Contact Brew&Sip directly to discuss custom pricing, partnerships, or bulk orders.