Return & Refund Policy – Brew&Sip

Last Updated: December 26, 2025

At Brew&Sip, customer satisfaction is our top priority. This Return & Refund Policy explains the procedures for returning products, processing refunds, and handling damaged or missing items for customers in the United States.

1. Return Window

• Customers can initiate a return within 30 calendar days of receiving their order.
• Returns requested after 30 days are not eligible for a refund.
• The 30-day window starts with the delivery date confirmed by the carrier.
• Customers should inspect their order immediately upon delivery to identify any issues.

2. Exchange Policy

Brew&Sip does not offer exchanges.

Customers who wish to receive a different product must:

• Return the original item following the return procedure
• Place a new order for the desired product
• In this case customers have to bear the return shipping cost

This ensures accurate inventory tracking and reduces processing errors.

3. No Restocking Fee

• Eligible returns are fully refunded without any restocking fees.
• Refunds are processed for the entire product cost, excluding shipping charges (if the customer pays return shipping).
• No deductions are made for standard handling, packaging, or inspection.

4. Return Eligibility Requirements

To qualify for a return:

• Items must be unused, unopened, and in original packaging.
• Consumable products (e.g., coffee, tea, or other edible items) must not be opened or tampered with.
• Personalized or custom orders are not eligible for return unless defective.
• Damaged, defective, incorrect, or missing items are eligible even if opened.
• To process a return, customers must include all accessories, labels, and packaging materials that were originally included with the item.

5. Return Shipping Costs

We believe in full transparency regarding return shipping costs so customers can make informed purchasing decisions.

Customer Responsibility

Return shipping costs will not be covered if the return is due to a change of mind, personal taste preference (for coffee/tea), or if the wrong item was ordered by mistake.

When We Cover Return Shipping Costs

We will fully cover the return shipping costs only if the return is a result of our error, including the following situations:

• The item arrived damaged
• The item is defective
• The wrong item was sent
• The item is missing parts or components due to our mistake

In these cases, customers must contact us within the return window and provide clear evidence (such as photos or videos) to support the claim. Once approved, we will provide return instructions or a prepaid return solution.

Unauthorized or Customer-Initiated Returns

Return shipping costs will not be covered if:

• The item does not fit or meet personal preferences (size, color, style)
• The wrong size, color, or age group was ordered
• The return request is made outside the allowed return window
• The item shows signs of use, wear, damage, or alteration not caused by us

Shipping Method Responsibility

We recommend using a trackable shipping service. While we cannot be held responsible for items lost during return transit, we will do our best to assist you in locating the package with the carrier.

6. How to Initiate a Return

Customers who wish to return a product must follow a formal return process to ensure the return is approved and properly processed. The steps are as follows:

Contact Customer Support

Email Brew&Sip at info@brewandsip.coffee within 30 days of receiving your order.

Include in your email:

• Order number (as shown in your confirmation email)
• Product name(s) are being returned.
• Reason for the return (e.g., damaged item, incorrect product, not satisfied)
• Any photos or documentation of damaged or incorrect items

Receive a Return Merchandise Authorization (RMA)

• Brew&Sip will review your request and issue an RMA number if the return is approved.
• The RMA number must be included on the package when returning the items.
• Returns sent without an RMA may be refused or delayed.

Follow Return Instructions

Brew&Sip will provide detailed instructions for how and where to send your return.

Instructions include:

• Approved carriers (USPS, UPS, FedEx, or other authorized carriers)
• Recommended packaging instructions to prevent damage
• Any prepaid shipping labels, if applicable (for damaged, defective, or incorrect items)

Prepare and ship the returns.

• Package the items securely, using original packaging if possible.
• Include all original accessories, labels, and inserts.
• Attach the RMA number clearly on the package.
• Ship the item using the approved carrier and retain the tracking information.

Confirmation of the return receipt

• Brew&Sip will send a confirmation email once they receive and inspect the returned package.
• Refunds are then processed according to the standard refund timeline within 10 business days (Monday-Friday).

Important Notes

• Returns initiated after 30 days of delivery are not eligible.
• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
• Retain proof of shipment until the refund is confirmed.

7. Return Methods

• Returns can be shipped using USPS, UPS, FedEx, or other approved carriers.
• A tracking number must be provided to Brew&Sip for verification.
• Returns sent without prior approval or without an RMA may be refused or returned to the customer.
• For damaged or defective items, Brew&Sip may provide a prepaid return shipping label.

8. Refund Processing Time

• Refunds are processed within 10 business days (Monday-Friday) after Brew&Sip receives and inspects the returned items.
• Refunds are issued to the original payment method used for purchase.
• Additional processing times may apply depending on the bank or card issuer.
• Customers will receive email confirmation once the refund is processed.

9. Customer Responsibility

Customers must:

• Package items securely for return
• Use approved carriers with tracking
• Notify Brew&Sip promptly of issues
• Follow return instructions carefully

10. Brew&Sip Responsibilities

Brew&Sip will:

• Provide clear return instructions
• Inspect returned items promptly
• Process refunds within 10 business days
• Support customers with return-related inquiries

11. Return Address

To ensure that all returns are handled correctly and efficiently, please carefully follow the instructions below.

Return approval is required.

• Do not send any items back without prior approval
• All returns must be authorized by our support team before shipping

Please note that our return address is not automatically the same as our registered business address or the address shown on the website.

How the Return Address Is Provided

Once your return request is reviewed and approved, our support team will:

• Provide the correct and approved return address
• Share any required return reference number, label, or special instructions

This process helps us track and process your return accurately.

Important Warnings

• Returns sent without prior approval may be refused
• Returns sent to an incorrect or unapproved address may be lost
• Items returned without following our official instructions will not be eligible for a refund or exchange
• We are not responsible for items sent back without authorization or proper return guidance

Confirmation Before Shipping

Always wait for written confirmation from our support team before shipping any return.
For all return-related communication, please contact us at:

Email: info@brewandsip.coffee

12. Damaged, Defective, Incorrect, or Missing Items

Report issues within 48 hours of delivery. Include photos and order information.

Brew&Sip will either:

• Issue a full refund
• Replace missing or damaged items at no additional cost

13. Lost Parcel Policy

• Brew&Sip is not responsible for returns lost in transit if a tracking number is not provided.
• Customers are encouraged to use insured or trackable shipping methods for their returns.
• Proof of shipment and tracking may be required to process a refund for lost items.

14. Order Cancellation Policy

Orders may be canceled within 24 hours of placement. Once shipped, the standard return process applies.

15. Lost or Missing Returns

• All returns must include a valid tracking number.
• Returns lost in transit without tracking are the customer’s responsibility, and Brew&Sip cannot issue a refund.
• Customers should keep their shipment receipts until Brew&Sip confirms that the return has been received and processed.

16. Late or Missing Refunds

Refunds may take up to 10 business days (Monday-Friday) to process after Brew&Sip receives the returned items.

Customers should contact info@brewandsip.coffee and provide the following details if they have not received a refund after this timeframe:

• Order number
• RMA number
• Tracking information for the returned package

17. Items Returned Without Approval

• Returns without prior RMA approval may be refused or sent back to the customer.
• Only items returned with proper authorization and an RMA number will be accepted for refund.
• Unauthorized returns may delay processing or result in a denied refund.

18. Fair Use Policy

At Brew&Sip, we strive to provide a fair and transparent shopping experience for everyone. To protect the integrity of our services, we monitor return activity for patterns of policy abuse. We reserve the right to limit or decline returns if we detect suspicious activity or repeated returns of opened consumable products that do not meet our standard quality issues.

19. Business Information

Trade Name: Brew&Sip

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: info@brewandsip.coffee

Live Chat: Available on the website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-06:00) Central Standard Time (Chicago)

20. Policy Updates

• Brew&Sip reserves the right to update or modify this Return & Refund Policy at any time.
• Changes take effect immediately upon posting.
• Customers are encouraged to review the policy before placing an order.