French Roast

Shipping & Delivery

At Brew&Sip, we are committed to delivering the freshest experience directly to your door. We operate with full transparency regarding our logistics to ensure your order arrives safely and on time.

Where We Ship & What It Costs

• Exclusively United States: We ship only within the United States. We do not ship to international addresses or overseas territories.
• 100% Free Shipping: We offer Free Shipping on all orders across the USA. There are no handling fees or hidden delivery costs.
• Simple Pricing: All prices are in USD. Since we ship domestically, there are no VAT, customs duties, or import fees.

Your Delivery Timeline

We work hard to get your order moving quickly. Here is what you can expect:

1. Order Handling (1–5 Business Days)

Our team prepares your order for shipment Monday through Friday.

• Daily Cut-Off: Orders placed before 5:00 PM CST (Chicago) enter processing the same business day.
• Handling includes quality control, secure packaging, and carrier hand-off.

2. Transit Time (2–10 Business Days)

Once picked up by our trusted carriers (USPS, UPS, or FedEx), your package will typically arrive within 2 to 10 business days depending on your location.

Total Estimated Delivery: Most customers receive their order within 3–15 business days from the date of purchase (Handling+Transit Time)

Shipping Origin & Transparency

• US-Based Fulfillment: While our headquarters is located in Wichita, Kansas, we utilize a network of vetted US-based fulfillment centers (in states like CA, TX, and NJ) to ensure your order is shipped from the location closest to you.
• No International Dropshipping: Every item is stocked in and shipped from a warehouse within the United States.
• Real-Time Tracking: We will email you a tracking number within 24–48 hours of dispatch. This will show the US city and state where your package started its journey.

Order Changes & Responsibility

• 12-Hour Window: If you need to cancel your order or change your shipping address, please contact us within 12 hours of placement. Once an order is handed to the carrier, we cannot make changes.
• Accuracy Matters: Please ensure your shipping address is 100% accurate. Brew&Sip is not responsible for delays or lost packages due to incorrect address information provided at checkout.
• Reporting Issues: If your order arrives damaged or with missing items, please notify us with photo evidence within 48 hours of delivery.

Contact Information

Our Wichita-based support team is here to help you with any questions.

• Trade Name: Brew&Sip
• Business Address: 2429 Graystone St, Wichita, Kansas, 67228, United States
• Email Support: info@brewandsip.coffee
• Business Hours: 10:00 AM – 6:00 PM CST, Monday to Friday

View Our Full Shipping Policy Here

Returns & Refunds

At Brew&Sip, your satisfaction is our top priority. We strive to make our return and refund process as transparent and straightforward as possible for our U.S. customers.

Our Core Return Policy

• 30-Day Return Window: You have 30 calendar days from the date your order was delivered to initiate a return.
• No Restocking Fees: We do not charge any restocking or handling fees for eligible returns.
• Refund Method: Approved refunds are issued back to your original payment method (e.g., Credit Card, PayPal).
• Exchanges: We do not offer direct exchanges. To get a different product, please return the original item for a refund and place a new order.

Return Eligibility & Condition

To qualify for a full refund, items must meet the following criteria:

• Items must be unused, unopened, and in their original packaging.
• Consumable products (like coffee or tea) must be sealed and untampered with.
• All original accessories, labels, and inserts must be included in the return package.

Return Shipping Costs: Who is Responsible?

• We Pay: Brew&Sip will fully cover return shipping costs (and provide a prepaid label) if the return is due to our error—such as receiving a damaged, defective, or incorrect item. Please report these issues within 48 hours of delivery.
• You Pay: For all other returns (such as a change of mind or personal preference), the customer is responsible for the return shipping costs. Original shipping fees are non-refundable.

How to Request a Return (Step-by-Step)

1. Contact Support: Email us at info@brewandsip.coffee within 30 days of delivery. Please include your order number and the reason for the return.
2. Get Your RMA: Our team will review your request and issue a Return Merchandise Authorization (RMA) number and the correct return address. Do not ship items back without an RMA.
3. Ship with Tracking: Securely pack your items and ship them using a trackable carrier (USPS, UPS, or FedEx). Keep your tracking number as proof of shipment.
4. Inspection & Refund: Once we receive and inspect your return, we will process your refund within 10 business days (Monday–Friday).

Refund Timelines

Once your refund is issued by Brew&Sip, it may take additional time for your bank or card issuer to post the funds to your account. If you have not seen your refund after 10 business days of our confirmation, please contact your financial institution.

Transparency & Business Contact Details

We provide our full contact information to ensure you can reach us easily:

• Trade Name: Brew&Sip
• Business Address: 2429 Graystone St, Wichita, Kansas, 67228, United States
• Email Support: info@brewandsip.coffee
• Business Hours: 10:00 AM – 6:00 PM CST, Monday to Friday

View Our Full Return & Refund Policy Here

Have a Question!

We’re here to help. Whether you need assistance with an order, have a question about our products, or wish to contact our support team, you can reach us using the information below.

📧 Email & Live Support

For all inquiries, including product questions, order issues, returns, or partnership requests:

E-mail: info@brewandsip.coffee

Live Chat: Available on the website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-06:00) Central Standard Time (Chicago)

💼 Business Information

Trade Name: Brew&Sip

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: info@brewandsip.coffee

Live Chat: Available on the website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-06:00) Central Standard Time (Chicago)

📍 Need Help with an Order?

To speed up support, please include:

• Your full name
• Order number
• Email used during purchase
• Photos or videos (if reporting a damaged or incorrect item)

🛡 Data Protection

Your personal data is processed securely and in compliance with all the Local regulations.
Learn more on our Legal Notice and Privacy Policy pages.